Email Services

All websites hosted through White Oak Technology Group are also eligible to take advantage of our email hosting services. Email addresses can be configured to match your website address (e.g. you@yourdomain.com).  Call our White Oak Support Center at (309) 662-8243 to set up your account(s) today.

Once your accounts have been created, they can easily be set up and accessed using PC based software such as Microsoft Outlook or from your mobile device. Email may also be accessed through the White Oak Webmail Client using any modern internet browser. Please follow the links below for information about the various ways to access your email. If you have problems using the White Oak email service, please review the information in the links below. If you are still experiencing issues after confirming your settings, you may call White Oak Support at (309) 662-8243 (standard support fees apply).

Setting up an account in Microsoft Outlook

Outlook Email Configuration

Need a paper copy? Click Here

This tutorial will assist you with setting up Outlook to send and receive email from the White Oak Technology Group mail servers. This tutorial contains screenshots from Outlook 2010 but should be helpful for any version of Outlook.

First, open Outlook and go the Account Settings option. In Outlook 2010, click File in the upper left hand corner and then select Account Settings.

outlook screenshot

outlook screenshot

Once the Account Settings window is open, click the New... button to open up the Add New Account wizard.

outlook screenshot

Click the Next button to create a new E-mail Account.

outlook screenshot

Select the option to Manually configure server settings or additional server types and then click the Next button.

outlook screenshot

In the Internet E-mail Settings window, enter the following information into the fields(The steps correspond with the numbers in the picture below.)

  1. Your Name: Enter your name as you would like it to appear in emails.
  2. E-mail Address: Type in your full email address (e.g. youremail@yourdomain.com.)
  3. Account Type: Leave IMAP selected. (For custom POP3 configurations, please see the section below titled "Other Clients and Port Settings".)
  4. Mail Servers: For both the incoming and outgoing servers enter in: ctbmail.ctb123.net
  5. User Name:  Type in your full email address. (e.g. "youremail@yourdomain.com" NOT "youremail".)
  6. Password: Type in your email password as provided by White Oak Technology Group.
  7. Click the More Settings... button.

After clicking More Settings..., go to the Advanced tab. First, change both encryption dropdowns to TLS for the incoming and outgoing servers. Then change the port input boxes accordingly:

Incoming server (IMAP)143
Outgoing server (SMTP)587

Note: If you change the port numbers first and then change the encryption drop downs, Outlook will change the ports back to their default values. Please double check your settings before moving on.

(See the section below titled "Other Clients and Port Settings" for more information on port values.)

outlook screenshot

Now, click the Outgoing Server tab, and make sure the box for My outgoing server (SMTP) requires authentication is checked/turned on. Leave the option for Use same settings as my incoming mail server selected as shown below. Close the window by clicking OK.

outlook screenshot

At this point, all of your settings are now configured. To double check your settings, you may click the Test Account Settings... button. Otherwise, click Next and Finish to complete the wizard. Then click Close to return to your inbox.  You will now be able to send and receive email!

As always, call White Oak Technology Group Support at (309) 662-8243 if you need any assistance (standard support rates apply).

Setting up an account on an iOS Device

iOS Email Configuration

Need a paper copy? Click Here

These instructions will assist you with setting up email on your iOS device, including iPhones, iPads, and iPod touches.

First open the Settings application on your iOS device and select the Mail, Contacts, Calendars menu.

iphone screenshot iphone screenshot

Select Add Account... and choose Other.

iphone screenshot iphone screenshot

Then, select Add Mail Account and on the next screen enter in the following information:

  • Name:  The name you want to display when you send emails.
  • Email: Your full email address.
  • Password: Your password for your email account.
  • Description: The name to be used when selecting mailboxes in the mail application.

When finished, press Next.

iphone screenshot iphone screenshot

The device will momentarly look for settings and then bring up the server settings screen. First, ensure that the IMAP option is selected. Then fill out the following information for BOTH the incoming and outgoing mail servers:

  • Host Name: This will always be ctbmail.ctb123.net
  • User Name: Enter in your full email address. (e.g. "youremail@yourdomain.com" NOT "youremail".)
  • Password: Your password for the mail server. (Required for both incoming and outgoing mail servers.)

Double check that you filled everything out and then press Next.

iphone screenshot iphone screenshot iphone screenshot

Finally turn off Notes and select Save in the top right. You're now set to send and receive email from your White Oak Technology Group provided email account.

As always, call White Oak Technology Group Support at (309) 662-8243 if you need any assistance (standard support rates apply).

Setting up an account on an Android Device

Android Email Configuration

Need a paper copy? Click here

These instructions will assist you with setting up email on your Android device, including smartphones and tablets.

First open the Email application on your Android device, which can be located on one of your home screens or in the Apps folder. After you open the Email application, select Others.

android screenshot android screenshot

Begin your email setup by entering the following information:

  • Email: Your full email address.
  • Password: Your password for your email account.

When finished, press Next. On the next screen, select IMAP account for the type of email account.

android screenshot android screenshot

For the Incoming server settings, enter the following information:

  • Email address: Your full email address.
  • Username: Your full email address (e.g. “youremail@yourdomain.com”, NOT “youremail”)
  • Password: Your password for the mail server. (Required for both incoming and outgoing mail servers.)
  • IMAP server: This will always be ctbmail.ctb123.net
  • Security type: Make sure to select TLS (Accept all certificates).
  • Port: This will always be 143

Double check that you filled everything out properly and then press Next.

For the Outgoing server settings, enter the following information:

  • SMTP server: This will always be ctbmail.ctb123.net
  • Security type: Make sure to select TLS (Accept all certificates).
  • Port: This will always be 587
  • Do NOT select the Require sign-in option.

Double check that you filled everything out properly and then Press Next.

android screenshot android screenshot

At this point, all the necessary settings for the email setup are complete. All that remains are your personal settings for the Email application. First, select your desired Account options for this specific email account, then press Next.

Finally, you can give your account a name that describes your email account on your phone (i.e. Work Email, Personal Email, etc.). You can also type the name that will be displayed on your outgoing messages. Press Next and you will now be set to send and receive email from your White Oak Technology Group provided email address.

android screenshot android screenshot

As always, call White Oak Technology Group Support at (309) 662-8243 if you need any assistance (standard support rates apply).

Other Clients and Port Settings (SMTP, IMAP & POP3)

General Email Settings

The TLS settings below will only work when a mail client is set to connect to ctbmail.ctb123.net and TLS is enabled. Any RFC compliant mail client such as Outlook, Outlook Express, Thunderbird, and many others will work. When setting up outgoing mail, please ensure that you configure it with your username and password because user authentication is required with outgoing email. It is also important to note that port 25 is now blocked by the majority of ISPs, please ensure that you are using the settings below to properly send email.

Settings to use with TLS
SERVER (Incoming and Outgoing) ctbmail.ctb123.net
USER Your full email address.
(e.g. "youremail @yourdomain.com" not "youremail".)
PASSWORD The password you configured with White Oak Technology Group.
IMAP PORT (Incoming) 143
POP3 PORT (Incoming) 110
SMTP PORT (Outgoing) 587

Using the Webmail Interface

White Oak Technology Group Webmail

White Oak Technology Group provides a webmail interface which allows clients to log onto their email accounts from anywhere with a standard web browser and connection to the Internet.

Supported Browsers

  • Microsoft® Internet Explorer 8.0 or later
  • Mozilla Firefox 7 or later (for Microsoft Windows and Macintosh)
  • Safari 5 and later
  • Google Chrome

Accessing Webmail

To access White Oak Technology Group webmail, simply type the URL address below into the web browser, and press the Enter key. The URL address is:

http://ctbmail.ctb123.net

Once you arrive at the login screen (see graphic below):

  1. Enter your Email Address (e.g. yourname @yourdomain.com) in the blank provided.
  2. Enter your Password in the blank provided. You should have received your password from your Webmaster or from a member of the White Oak Technology Group Support staff.
  3. If you are the only one who uses your computer, you can check the boxes to Remember My Email Address and Remember My Password. If you share a computer or use a public terminal, leave these boxes unchecked.
  4. Click on the Log in button.

Once you have logged into your email account, you will find that the main screen is easy to navigate. The left side menu (see graphic below) provides a quick overview of your email folders. If there are messages in the Inbox, there will also be a links to view each one.

In this example below, there is one message in the Inbox.

Within the Action menu, there are options enabling you to create new contacts, set up mailbox rules, and change your account preferences (including your password).  Select the Help menu option to display detailed instructions for using all the features of the White Oak Technology Group webmail client.

Remember to click the Logout button when you are done using the White Oak Technology Group webmail client.

Spam Protection

Edgewave

In addition to the spam protection provided by our mail server, White Oak Technology Group also offers Edgewave anti-spam services. Edgewave is third-party software product that intercepts spam before it arrives at the mail server and keeps it from filling up your inbox. White Oak Technology Group provides Edgewave services to hosting clients for a low monthly fee. Call us at (309) 662-8243 for details.

When your Edgewave account is activated, you will receive a weekly summary report listing all of the emails that were filtered during the past week. You can view these emails directly from within this report and release them to your inbox as you see fit. You can also open your email quarantine from within this report in order to view/release filtered emails, change the frequency of the email report, change whitelist settings, etc.

edgewave1


If you want to connect to your quarantine directly without waiting for your weekly report, you can direct your browser to https://ctb.redcondor.net . The first time you access this site, you will be asked to activate your account by completing the following steps:

  1. Click the Signup link located in the upper left portion of the screen underneath the CTB logo.
  2. Enter your Email Address and a new Password for your account, re-enter your Password to confirm it, and click the red Signup button.
  3. You will receive an email from White Oak Technology Group providing a link to activate your account. Simply click the included link to complete the activation.
  4. On subsequent visits to https://ctb.redcondor.net , you can simply enter your Email Address and Password and click the red Login button.

You will be able to quickly skim through quarantined message, determine why they may have been quarantined and deliver any legitimate messages. To have a quarantined message released, highlight the email, and the click the“Release” button at the top.

edgewave4